Welcome to our online store!

Delivery Policy

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will arrange for the delivery of your order within 3 working days although some items like the Controlled Drugs Register, Name Badges etc can take anywhere between 3-6 weeks. Unfortunately we are unable to guarantee time of delivery. It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Refund Policy

If you receive a product that you believe is not what was expected, we will replace the item or refund your money at our discretion (less postage cost). It will be your responsibility to mail the item back to our postal address in its original undamaged condition.

Secure Transactions

We offer Credit Card processing and Direct Deposit. Credit Card payments are made directly through NAB Transact to ensure your personal details are kept safe. None of your payment details are stored.

Please note payments made by Amex will attract a credit card surcharge (Amex 2.75%/).